Get in Touch With Us
This page explains how to contact the Online Casinos for Real Money editorial team, what we can help with, and where to go for problems we cannot solve. We publish research-based guides and reviews about US online casinos, and reader messages help us keep them accurate.
Disclosure: this site may earn a commission when readers follow links to listed casinos. Commission does not decide rankings or ratings, and it does not influence how we respond to corrections or complaints.
Where to send your message
Look for the contact form or editorial email address shown in the site footer or alongside this page. We do not publish a phone line or live chat, and we will never ask for a password, card number or full Social Security number. Anyone who does so in our name is not us.
Please write from an address you check regularly. We do not promise a fixed reply time, but we read what we receive and prioritize factual corrections.
What we can help with
- Corrections: an outdated bonus term, a wrong wagering figure, a payment method or state-availability detail that has changed. Our last fact-check date on this page is Sep 30, 2026. Tell us what you saw and where.
- Questions about our reviews: how we rated a casino, what a term such as wagering requirement or bonus cashout limit means, or how we compare withdrawal speeds.
- Topic suggestions: guides on payment methods, KYC checks, withdrawal limits, game types or responsible gambling tools you want covered.
- Listing and partnership enquiries: operators may get in touch, but paying or offering commission does not buy position.
- Accessibility or site problems: broken links, pages that will not load on mobile, or unclear layout.
What we cannot do
We are an independent comparison site, not a casino. We cannot see your account, reverse a bet, release a held withdrawal or confirm the status of a payment. We also cannot guarantee any casino's payouts or outcomes.
For account issues, use the support channel inside the casino itself. Our editorial ratings, such as those shown for Raging Bull, Magician Bet or Slots of Vegas, are our own assessments, not customer-review scores.
Before you write: a quick checklist
- Name the page or casino you are asking about.
- Give the date you saw the information and your US state, since availability varies by state.
- Include a screenshot or the exact wording if you are reporting a bonus term.
- Say whether you want a reply or are just flagging an issue.
- Leave out sensitive data such as account numbers, ID scans and card details.
If you have a problem with a casino
Start with the casino's support team and keep records: dates, amounts, screenshots and any chat transcripts. Check the bonus terms you accepted, including wagering requirements, maximum bet rules, expiry dates and cashout caps, since these often explain a held or reduced withdrawal. Delays are also common while identity verification or source-of-funds checks are pending.
If the casino does not resolve it, find its complaints procedure. A state-licensed operator answers to its state gaming regulator, which usually takes consumer complaints. Availability and protections differ by state, so check the regulator in the state where you play. We can point you to general guidance but cannot act as a mediator.
If gambling is causing you harm
Gambling is for adults 21 and over where legal, and it should never be treated as income or a way to fix money trouble. If it is becoming a strain, the National Problem Gambling Helpline offers free, confidential support at 1-800-GAMBLER (1-800-426-2537), 24 hours a day. Most licensed casinos offer deposit limits, loss limits, time-outs and self-exclusion, and blocking software can restrict gambling sites on your devices.
If you write to us about this, we will reply with support resources rather than casino recommendations.
Other pages
Our site also carries a guide on non GamStop casinos for UK readers, which concerns a UK scheme rather than US state licensing. For US readers, our reviews and guides cover bonuses, payments, withdrawals and state availability.
Thank you for helping keep this site accurate. Every correction makes the comparisons more useful for the next reader.